REFOUND POLICY

If you are not happy with your purchase (item not as described or broken), please let me know! Depending on the problem, we may proceed to an exchange or a refund. But always 7 days after you receive the parcel.

If you want to return an item you purchase (unworn and undamaged, because worn or damaged jewelry will void the refund), you have to return it within 7 days of receiving it and we’ll give you a refund (that will exclude the shipping expenses) or a replacement if you’d rather. Pelase note that buyers are responsible for return shipping costs.

*I do not accept returns on custom made items (this includes the pet tags)

RETURN ADDRESS:

Paula Sanchez Meseguer
C/ Federico Garcia Lorca 2Ā  3ĀŗA
28220 Majadahonda (Madrid)
Spain

Personal information
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that youā€™re ordering but in anyway it will be share with a third party or be use for marketing purpose w/o your permission. I share your personal information for very limited reasons and in limited circumstances, as follows: Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services. However, I may also be required to retain this information to comply with my legal and regulatory obligations. I generally keep your data for the period of 4 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.
I describe these rights below:
– Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
– Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
– Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
– Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. In case that you want to access, correct or delete personal information, you may can contact me.

How to Contact Me
For purposes of EU data protection law, I,Paula Sanchez, am the data controller of your personal information. If you have any questions or concerns, you may contact me atĀ paula@sansanatelier.com. Alternately, you may mail me at: Paula Sanchez, C/ Federico Garcia Lorca 2Ā  3ĀŗA, 28220 Majadahonda (Madrid), Spain